Three Tiers.
Clear Choices.
We organize our managed services into three tiers so you can find the right level of coverage for your business. Custom pricing based on your size, industry, and footprint — discussed in conversation, not buried in fine print.
Essentials
Foundational managed IT for businesses needing reliable support.
Professional
Complete IT management with proactive security and strategic guidance.
Regulated Industries
Compliance-led managed services for HIPAA, FTC Safeguards, and regulated environments.
| Feature | Essentials | Professional | Regulated Industries |
|---|---|---|---|
| Support & Monitoring | |||
| 24/7 Automated Monitoring | ✓ | ✓ | ✓ |
| Helpdesk Support | Business Hours | Extended Hours | After-Hours Available |
| Response Time Target | Next Business Day | Same Day | Priority Same Day |
| Quarterly Business Review | — | ✓ | ✓ |
| Dedicated Technical Account Manager | — | — | ✓ |
| Security Stack | |||
| Endpoint Protection (EPP) | ✓ | ✓ | ✓ |
| Endpoint Detection & Response (EDR) | — | ✓ | ✓ |
| DNS Filtering | ✓ | ✓ | ✓ |
| Advanced Email Security | Basic | ✓ | Enterprise |
| Multi-Factor Authentication | ✓ | ✓ | ✓ |
| Dark Web Monitoring | — | ✓ | ✓ |
| Phishing Simulation | — | Optional | Included |
| Security Awareness Training | — | Optional | Included |
| Backup & Recovery | |||
| Daily Automated Backups | ✓ | ✓ | ✓ |
| Microsoft 365 / Workspace Backup | — | ✓ | ✓ |
| Offsite / Cloud Backup | — | ✓ | ✓ |
| Immutable Backup Snapshots | — | ✓ | ✓ |
| Quarterly Recovery Testing | — | — | ✓ |
| Documented Recovery Runbook | — | — | ✓ |
| Compliance & Documentation | |||
| Compliance Documentation | — | Basic | Full |
| HIPAA-Aligned Operations | — | Optional | Included |
| FTC Safeguards Rule Support | — | Optional | Included |
| Business Associate Agreements (BAA) | — | Available | Included |
| Annual Risk Assessment | — | — | ✓ |
| Audit Support | — | — | ✓ |
| Strategic Services | |||
| IT Strategy & Planning | — | Quarterly | Ongoing |
| vCIO Engagement | — | Quarterly | Monthly |
| Technology Roadmap | — | ✓ | ✓ |
| Budget Planning Support | — | ✓ | ✓ |
Transparent. Predictable. Custom.
We don't publish per-seat pricing because it depends on too many factors. Here's how a typical engagement is priced.
Based on Your Stack
Pricing scales with the number of users, endpoints, servers, and cloud workloads you actually have. We don't make you pay for what you don't use.
Adjusted for Industry
Regulated industries require more — more documentation, more controls, more rigor. Pricing reflects the actual work, not a generic markup.
Predictable Monthly
Most engagements are monthly recurring with clear deliverables. No surprise bills, no nickel-and-diming, no padded ticket counts.
Written Scope
Every engagement starts with a written scope document covering what's included, what's not, and how change requests work.
Fair Terms
Reasonable agreement terms, fair termination clauses, and no obligation lock-ins designed to trap you in a bad relationship.
Onboarding Included
Onboarding work and initial configuration is included in the engagement — not billed separately as a "professional services" line item surprise.
Frequently Asked
Can we start with one tier and move up later?
Absolutely. Many clients start on Essentials and move to Professional or Regulated as their needs grow. Migration between tiers is straightforward — we plan it together.
What if we already have some of these things in place?
Great. We don't rip and replace what's working. We assess what you have, identify gaps, and build a plan that uses what's good and replaces what isn't.
Do you require a long-term contract?
Standard managed agreements are usually 12-month terms with reasonable termination clauses. We prefer relationships that work, not contracts that trap you.
How is "compliance" actually delivered?
Regulated Industries tier includes documented policies, risk assessments, training, audit logs, BAA management, and incident response planning aligned to your industry framework.
What's not included?
Hardware purchases, software licenses, third-party project work, and major migrations are scoped separately so you know exactly what you're paying for and why.
Can we get a custom tier?
Yes. The three tiers are starting points — actual engagements get tailored to your situation. We design what fits your business, not what fits a template.
Ready to Talk
Specific Numbers?
30-minute call. We learn about your business, current setup, and what you need. From there, we can scope a proposal that fits — usually within a week.